FAQ

Here is a list of commonly asked questions.

General Questions

I have a pre-existing condition. Will you be helping me to manage it?

Wellnicity's pharmaceutical grade supplements and formulas can be helpful in managing many health concerns. However, Wellnicity is not intended to replace recommendations or treatment from your physician. It is always important that you share any and all supplements and medications you are taking with your physician.

Do you accept insurance?

Wellnicity is a nutritional program and not a healthcare program, so it is not covered by health insurance.

Can I request auto-refills?

You asked, and we delivered! You can opt into auto-refills at checkout for My Wellness Packs and My Choice Packs.

Is Wellnicity available outside the U.S.?

Wellnicity is only available in the United States, but we hope to expand worldwide as soon as we can!

Privacy Policy

How do you use my data?

Please refer to our privacy statement for more details on how we use your data.

Do you share my information with other research institutions or commercial entities?

We will not rent or sell your information to third parties outside Wellnicity without your consent, except as noted in our privacy statement.

Who can I contact if I have questions about your privacy policy?

You can read our Privacy Policy page or if you have additional questions please call our customer service team at (888) 257-9068, Monday-Friday, 9AM-5PM Central Standard Time.

Are there medications that could interfere with my test?

In short - yes. Each test kit has collection instructions that are unique to that kit. It's important to read collection instructions on your kit front to back before testing. We actually recommend that you take the time to read these instructions the day before you test. There are many things you'll want to take into consideration prior to collecting your sample.

Is it okay to test if I'm pregnant?

Always check with your physician before starting anything new. It is equally important that the Wellnicity team also be made aware of any conditions, including pregnancy. Testing while pregnant is perfectly okay.

At-Home Test Kits

How much do the at-home test kits cost?

The most common Wellnicity panels costs between $29-$299. We believe a healthy and vibrant life should be accessible to everyone and have worked diligently with our partnering labs to secure the lowest prices.

Why do you test saliva, blood, stool and urine?

With each test Wellnicity offers, we have worked to determine the best testing modality for each parameter tested. In some cases, such as cortisol and testosterone, saliva provides the most efficient reporting method. While stool is necessary when assessing gut health. Urine provides the most accurate information regarding neurotransmitter excretion. Blood is necessary when testing HbA1c and vitamin D.

Will my test results compare with those taken at the lab?

Lab results will be comparable. Keep in mind that when testing bodily fluids such as blood and urine, there is variation. Reference ranges vary from laboratory and modality based on rigorous quality control standards within each lab. Of course, testing with any method whether it is done at a lab (venipuncture) or at home (with finger stick or dry urine collection) will be comparable. Even if you took your blood by venipuncture multiple times in a row, it would not be exact. Many times we are looking at ratios to determine your nutritional needs.

Are there medications that could interfere with my test?

In short - yes. Each test kit has collection instructions that are unique to that kit. It's important to read collection instructions on your kit front to back before testing. We actually recommend that you take the time to read these instructions the day before you test. There are many things you'll want to take into consideration prior to collecting your sample.

Is it okay to test if I'm pregnant?

Always check with your physician before starting anything new. It is equally important that the Wellnicity team also be made aware of any conditions, including pregnancy. Testing while pregnant is perfectly okay.

Supplements

Sometimes my supplements are different colors. Why is that?

Some color variation from lot to lot is both normal and to be expected. That said, we always triple test our supplements and supplement blends with a third-party to ensure that our ingredients are always consistent for efficacy and purity - no exceptions.

How can I be sure your supplements work?

We provide the best quality supplements with the highest grade ingredients to make sure you are given the best possible solutions for your health and wellness needs. Our supplements meet or exceed strict cGMP, NSF, Kosher certified quality standards in FDA regulated manufacturing facilities. For more information on our supplements please visit our Standards page

I'm not noticing a difference in my health on your supplements. Are they not working?

This is first and foremost why we recommend retesting. It's important to understand that health and wellness is a lifelong journey. Wellnicity's supplements are all-natural and designed to work with your body rather than against it. As such, this process can take time and vary from individual to individual. Our Wellnicity clinicians expect to see variations in response times based on things like lifestyle, gut health and compliance. You may not be feeling a difference, but retesting can show for sure if we're moving the needle or not. If you have any questions, however, about your journey with Wellnicity, please give us a call or send an email to us. We're here to help guide you on your unique path to health and wellness.

Can I take the supplements if I'm pregnant?

Always check with your physician before starting anything new, but we provide all-natural products that that in the majority of cases can be taken while pregnant or nursing. That said, always refer to physician in regards to taking supplements while nursing or pregnant. It is equally important that the Wellnicity team also be made aware of any conditions, including pregnancy.

How can we help you?

Our clinicians are trained to help you at any stage of your wellness journey. Our clinicians are trained to help you at any stage of your wellness journey.

Call 888.257.9068

or send us a message

How can we help you?

Our clinicians are trained to help you at any stage of your wellness journey. If you have questions about our products, your wellness test results, or your personalized wellness program, don't hesitate to contact us.

Call 1.866.217.8809 (M-F 9a-5p CST)
or send us a message